Terms of Service

1. Accepting these terms

By creating an account, accessing BookMyLesson, or using a BookMyLesson booking experience, you agree to these Terms of Service and the Privacy Policy. If you use BookMyLesson for a Studio or other organization, you represent that you have authority to accept these terms for it. You must be at least 18 years old and legally able to enter a contract to create a Studio-owner account.

2. The service

BookMyLesson provides tools for booking, calendars, student and instructor management, lesson offers, packages, reminders, follow-ups, analytics, and payment-related workflows. Features may develop over time. BookMyLesson may improve, replace, add, or discontinue features, but will not intentionally delete Studio data solely because a paid feature becomes unavailable.

3. Accounts and Studio responsibilities

• Provide accurate account and billing information and keep it current.
• Protect passwords and connected accounts and notify BookMyLesson promptly of suspected unauthorized access.
• Use appropriate staff permissions and ensure each person using an account is authorized.
• Obtain notices, permissions, and consents required to collect and use student, family, instructor, calendar, and payment information.
• Maintain and honor the Studio’s lesson, cancellation, refund, attendance, and privacy policies.
• Comply with laws applicable to the Studio, its services, and its communications.

The Studio—not BookMyLesson—is the provider of music lessons and is responsible for lesson quality, instructor qualifications, student safety, scheduling decisions, refunds, taxes, and disputes with students or families.

4. Student and family information

The Studio retains its rights in information it enters or receives through BookMyLesson. The Studio authorizes BookMyLesson to host, copy, transmit, display, and otherwise process that information only as reasonably needed to provide, secure, support, and improve the service or comply with law.

BookMyLesson does not sell Studio-provided student information or use student names, lesson history, schedules, or contact details for advertising or unrelated BookMyLesson marketing.

5. Trials, plans, billing, and cancellation

New eligible Studios may receive a 14-day Premium trial without a credit card. When the trial ends, the Studio may select an available paid plan. If no plan is active, the private dashboard and Studio data may remain accessible while public booking, embeds, integrations, automations, or other plan-dependent services pause.

Paid subscriptions renew for the selected billing period unless canceled. Prices, included usage, and plan limits are shown before purchase. A cancellation normally takes effect at the end of the current paid billing period unless stated otherwise. Fees already paid are non-refundable except where required by law or expressly stated by BookMyLesson.

BookMyLesson subscription charges are separate from payments a Studio collects from students through its connected Stripe account. The Studio is responsible for its student charges, refunds, disputes, taxes, and Stripe account.

6. Usage allowances and BML Credits

Each plan includes monthly allowances for certain usage-based features, currently text messages and BML Support answers. The included amounts and current use are shown in Settings → Billing & Plan and in these terms’ companion BML Credits Terms. Included allowances reset on the first day of each calendar month and do not carry over.

Past an allowance, the related feature pauses until the next month unless the Studio has enabled BML Credits for overage. BML Credits are a prepaid balance the Studio buys by card. They are charged at the per-unit rates shown before purchase, carry over month to month and do not expire, are non-refundable, cannot be exchanged for cash or applied to subscription fees, stay on the Studio's account if the subscription ends (available again on reactivation), and are deleted without refund if the Studio deletes its account. With auto-refill enabled, the Studio authorizes BookMyLesson to charge the card on its subscription for the refill amount it chose whenever the balance runs low. Allowances and rates may change with at least 30 days’ notice by email. Email notifications are never limited by an allowance.

7. Connected services

A Studio may choose to connect third-party services such as Google Calendar and Stripe. BookMyLesson also uses a text-messaging carrier provider and an AI provider to deliver the features in sections 8 and 9. Those services are governed by their own terms and privacy practices. The Studio authorizes BookMyLesson to exchange the information necessary to perform the requested connection. BookMyLesson is not responsible for third-party outages, account restrictions, policy changes, or actions outside BookMyLesson’s control.

8. Text messaging

When a Studio turns on texting, BookMyLesson provides a dedicated phone number for that Studio on BookMyLesson’s carrier account and sends the transactional texts the Studio has enabled (for example booking confirmations, lesson reminders, schedule changes, and payment reminders). The number belongs to BookMyLesson and is released when texting is turned off or the subscription ends; it is not transferable.

The Studio is responsible for lawful use of texting: obtaining and honoring each recipient’s consent, keeping its own records of that consent, and complying with applicable messaging laws and carrier rules (including the TCPA in the United States). BookMyLesson records opt-ins collected through its booking forms and family portal, honors STOP, START, and HELP replies automatically, and sends only transactional messages—never marketing on the Studio’s behalf. Delivery depends on carriers and recipients and is not guaranteed; the Studio should not rely on a text as the only notice of an important change. Texts count toward the Studio’s monthly allowance.

9. BML Support and AI assistance

BML Support, the help chat inside the product, is powered by an AI model. It answers from BookMyLesson’s own help material and, for a Studio owner, may read (never change) that Studio’s records to answer a question. Its answers can be incomplete or wrong, are provided for convenience, and are not legal, tax, accounting, or professional advice. The Studio remains responsible for decisions it makes using those answers and should verify anything important in the product itself. Questions and the context needed to answer them are sent to BookMyLesson’s AI provider as described in the Privacy Policy. BML Support use counts toward the Studio’s monthly allowance.

10. Acceptable use

You may not use BookMyLesson to:

• Break the law, infringe rights, harass people, or facilitate harmful or fraudulent activity.
• Upload malicious code, probe security, bypass access controls, interfere with service operation, or access another Studio’s data without authorization.
• Send unlawful or deceptive communications, including spam.
• Copy, resell, reverse engineer, or exploit BookMyLesson except as allowed by law or written permission.
• Use the service to store data unrelated to legitimate Studio operations in a way that creates unreasonable risk or burden.

11. BookMyLesson ownership and license

BookMyLesson and its licensors own the software, design, branding, documentation, and other service materials. Subject to these terms and the applicable plan, BookMyLesson grants the Studio a limited, non-exclusive, non-transferable, revocable right to use the service for its internal business and public booking operations. Feedback may be used to improve BookMyLesson without payment or restriction, but BookMyLesson will not publicly identify the person providing it without permission.

12. Suspension and termination

A Studio may stop using BookMyLesson at any time. BookMyLesson may restrict or suspend access when reasonably necessary to address nonpayment, a security risk, illegal activity, serious misuse, or a material breach of these terms. When practical, BookMyLesson will provide notice and an opportunity to fix the issue. Upon termination, rights to use the service end, but provisions that logically should survive—including payment obligations, ownership, disclaimers, liability limits, and indemnity—remain in effect.

13. Service availability and disclaimers

BookMyLesson is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, BookMyLesson disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. BookMyLesson does not guarantee that reminders will always be delivered, calendars will always be available, every conflict will be detected, bookings will generate revenue, or third-party services will operate without interruption.

14. Limitation of liability

To the fullest extent permitted by law, BookMyLesson and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption arising from the service.

To the fullest extent permitted by law, BookMyLesson’s total liability for all claims relating to the service will not exceed the greater of (a) the amount the Studio paid BookMyLesson during the 12 months before the event giving rise to the claim or (b) $100. These limits do not apply where the law does not allow them.

15. Indemnity

To the extent permitted by law, the Studio will defend, indemnify, and hold BookMyLesson and its owners, employees, and contractors harmless from third-party claims, damages, losses, and reasonable costs arising from the Studio’s lessons, instructors, content, policies, student relationships, violation of law, misuse of the service, or breach of these terms.

16. Changes and general terms

BookMyLesson may update these terms as the service develops. Material changes will be communicated through the service, by email, or by another reasonable method. Continued use after the effective date of updated terms means you accept them.

If one provision is unenforceable, the rest remain effective. Failure to enforce a provision is not a waiver. You may not transfer these terms without BookMyLesson’s written consent; BookMyLesson may transfer them as part of a merger, financing, reorganization, or sale. These terms, the Privacy Policy, and plan-specific terms presented at purchase form the agreement between you and BookMyLesson regarding the service.

17. Contact

Questions about these terms can be sent to support@bookmylesson.app.