Privacy Policy

1. Who this policy covers

BookMyLesson provides scheduling, booking, calendar, student-management, payment-support, and studio-operation tools for music studios and independent instructors. “Studio” means the business or teacher using BookMyLesson. “Family” means a student, parent, guardian, or other person booking or managing lessons with a Studio.

For information a Studio enters or receives about its students and families, the Studio decides why that information is used and BookMyLesson processes it to provide the service. For BookMyLesson account, billing, security, and website information, BookMyLesson determines how that information is used.

2. Information we process

• Studio account information: owner and instructor names, studio name, email, phone number, plan, settings, and login information.
• Student and family information: names, parent or guardian names, contact information, instrument, instructor, lesson history, status, notes entered by the Studio, package information, attendance, and scheduling details.
• Booking and calendar information: lesson offers, availability, dates, times, recurring schedules, cancellations, blocked time, and Google Calendar identifiers or event details needed for sync.
• Payment information: transaction references, amounts, status, refunds, and related records. Card details are processed by Stripe and are not stored by BookMyLesson.
• Technical information: browser and device information, IP address, timestamps, diagnostics, security events, and service logs.
• Text-messaging information: mobile numbers, each number’s opt-in and opt-out status, the texts BookMyLesson sends for a Studio, and their delivery status.
• BML Support information: questions asked in the help chat, the conversation they belong to, and, for a Studio owner, the Studio records the chat reads to answer.
• Usage and credits: monthly allowance use, BML Credits purchases and spends.
• Messages: support requests, feedback, and email-subscription requests.

3. How information is used

• Provide and maintain booking, calendars, student records, reminders, follow-ups, payments, analytics, and account features.
• Connect and synchronize services the Studio chooses, including Google Calendar and Stripe.
• Authenticate users, secure accounts, prevent abuse, troubleshoot errors, and improve reliability.
• Provide support, communicate service or billing changes, and comply with legal obligations.
• Use de-identified or aggregated information that does not identify a Studio, student, or family to understand and improve the service.

4. Google user data

A Studio can connect Google Calendar. BookMyLesson asks Google for two permissions and uses them only for the Studio's own scheduling:

• See your calendars and events (calendar.readonly): to list your calendars, to import the existing lessons you choose in Calendar Import, and to keep each instructor's Google busy times blocked so families can't book over them.
• View and edit events (calendar.events): to add, move, and cancel the lesson events BookMyLesson manages, on the calendar assigned to each instructor. It never edits or deletes events it didn't create or import.

BookMyLesson stores only what sync needs (event IDs, times, titles, and the calendar each event belongs to) and an encrypted connection token. Google user data is never sold, never used for advertising, never used to train AI or machine-learning models, and never shared except as needed to run the service for the Studio. People at BookMyLesson don't read it except with the Studio's permission for support, for security, or when the law requires.

Disconnect at any time in Settings → Integrations: BookMyLesson revokes its access with Google and deletes its stored token. You can also remove access at myaccount.google.com/permissions. Google busy times already copied stay until you remove them (Settings → Integrations → Remove busy times) or delete your account.

BookMyLesson's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. When information is shared

Information is shared only as needed to operate the service, at a Studio’s direction, or when legally required. This may include:

• Service providers that host, secure, support, or monitor BookMyLesson.
• Google when a Studio connects Google Calendar. Calendar data is used to provide the requested import and synchronization features and is handled subject to the Google API Services User Data Policy, including its Limited Use requirements.
• Stripe for BookMyLesson subscriptions and, separately, for Studio-connected lesson payments. BookMyLesson subscription billing is kept separate from a Studio’s transactions with its students.
• Twilio, BookMyLesson’s text-messaging carrier provider, receives the recipient’s mobile number and the text to deliver it, and returns delivery status and STOP, START, and HELP replies. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text-messaging opt-in data and consent are never shared with any third party.
• Anthropic, BookMyLesson’s AI provider for BML Support, receives the question, the conversation, and the context needed to answer it, under terms that do not permit it to train its models on that content.
• Authorities or professional advisers when reasonably necessary to comply with law, protect people or the service, or establish and defend legal claims.
• A successor in a merger, financing, acquisition, reorganization, or sale, subject to appropriate confidentiality protections.

6. Children and student information

BookMyLesson is a business service intended for adult Studio owners, instructors, parents, and guardians. It is not directed to children under 13, and children under 13 may not create BookMyLesson owner or instructor accounts.

Studios and families may enter information about a minor student to schedule and manage music lessons. The Studio is responsible for providing required notices and obtaining any consent or authorization required for that information. A parent or guardian may contact the Studio or BookMyLesson to request access, correction, or deletion.

7. Retention and deletion

Information is retained while an account is active and as reasonably needed to provide the service, maintain booking and transaction history, resolve disputes, meet legal obligations, and protect the service. Studios control deletion and archiving options available in the product. After an account closes, BookMyLesson deletes or de-identifies information on a reasonable schedule unless continued retention is required by law, requested by the Studio, or necessary for security, fraud prevention, or legal claims. Text-messaging opt-out records are kept so a number that asked not to be texted is never texted again.

8. Security

BookMyLesson uses administrative, technical, and organizational safeguards designed for the nature of the information it processes. No online service can guarantee perfect security. Studio owners are responsible for strong passwords, limiting staff access, securing connected services, and promptly reporting suspected unauthorized access.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information, or object to certain processing. Studio owners can update much of their information in the dashboard. Students and families should normally contact their Studio first because the Studio controls its student records. Anyone may contact BookMyLesson for help.

BookMyLesson does not currently sell personal information or use it for cross-context behavioral advertising. If that changes, this policy and any legally required choices will be updated before the change takes effect.

10. Changes to this policy

This policy may change as BookMyLesson develops. Material changes will be communicated through the service, by email, or by another reasonable method. The effective date above identifies the latest version.

11. Contact

Questions, privacy requests, and deletion requests can be sent to support@bookmylesson.app. Please identify the Studio involved and do not include passwords or full payment-card information.